Shipping

Our Shipping policies
Welcome to our shipping page where we can explain our shipping methods.

- Free shipping with track & trace on all items with an order value of >€100
that will fit a standard letterbox.
- All other orders that will fit in a standard letterbox, or protected envelope, with an order value <€100 will be shipped with track & trace with a reduced price.
- Shipping with DHL Express as option (read more)
- Reduced price on items that don't fit a standard letterbox. These products will be shipped as international packages with track & trace.

We have an outstanding tracking service: 'Track my shipment' with accurate shipping information.

(you will see shipping fees at check-out.)

We're based in the Netherlands, and we use our domestic postal service, PostNL. A very reliable company. In the past few years, I used their service I never had complained about shipments and never lost one.
When I ship internationally with Track & Trace, they provide accurate information from their back office when needed.

When shipped with PostNL your domestic postal service will deliver the package at your door. In most countries, those services are also very reliable. 

When shipped with track & trace by PostNL, there can be an extra transfer time due to customs when your shipment arrives in your country. (for expected transfer times, you can check: https://www.internationalparceltracking.com

When the shipment has arrived in your country and at customs, you can't track your shipment during the process of clearing the package and transferring it to your local postal service. When shipped with track & trace, you can always follow your package via:

https://www.internationalparceltracking.com/#/search 

The tracking code provided can be used in your domestic postal service website when the package is cleared by customs and handed over to your local service.
If you don't have a reliable domestic postal service, I recommend you choose the track & trace upgrade!

Shipping with DHL Express*

We also offer to ship with DHL Express with the following expected lead times:
The rates are calculated at check-out.

When choosing DHL you can use their extended services like:

If you are looking forward to receiving your custom-made product quickly, I advise you to use DHL.
* DHL charges extra delivery costs and fuel charges if you are living in a 'remote area. You can check out this link if you are in a remote area. In that case, I will send you an additional invoice for the extra costs.
For further questions, you can always contact me:

Return shipping

If you are returning a shipment or sending goods for repair, make sure you mention on the send notification that the shipment is a return or service shipment with NO VALUE! So don't put an amount on the packaging slip; otherwise, I will be charged with customs tax and I will refuse your shipment and it will be returned to you. Contact me upfront by sending goods to us